Shipping and Delivery

Shipping Costs

Free shipping is available on orders over $49.99 AUD, with orders below $49.99 AUD incurring a $10.00 AUD fee.

 

Courier

The majority of our deliveries are handled by Startrack, with Australia Post covering deliveries to parcel lockers.

 

Delivery times

Orders placed from Metropolitan areas before 1pm are eligible for next day express delivery. Orders after that period have an estimated delivery time of 1–3 business days between Monday–Friday.

Thank you for your purchase and supporting an Australian brand.
We'd like to wish you a Merry Christmas and a Happy New Year.

Due to the high volume of deliveries during the X-mas and New year period, please expect longer than normal delivery times. Carve apologise in advanced for any inconvenience this may cause.

 

Orders placed from Regional, Country or other states outside of NSW can take up to 5 business days between Monday–Friday.

 

Track my order

Once you have purchased you will receive an email that has your tracking number from Startrack.

 

Delivery Arrival

If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected (Usually your local post office). Once the parcel has been delivered to your shipping address, Carve takes no responsibility for any damage or theft that may occur. 

 

Shipping to PO Boxes and Parcel lockers

We do ship to PO Boxes and parcel lockers although parcel lockers may take longer than the standard delivery time.

For more information, please feel free to contact us at customerservice@carve.com.au.

 

Returns

When to return a product

Items can be returned or refunded if

  • The product is faulty
  • The product has not been worn or altered
  • The product has the swing tags attached with the original packaging

 

How long do you have to return a product?

Returns made within 30 days of receiving your product are entitled to a full refund.

 

These refunds will be issued to the original card number and holder used to purchased within the next 7 days upon receiving the return.

 

Return Postage

We recommend sending returns via registered post as we do not accept responsibility for lost items.

 

Exclusions

We do not refund products if you have changed your mind.

 

For more information, please feel free to contact us at Customerservice@carve.com.au

 

Carve International © 2018, Inc. All rights reserved.