Terms Of Service
The use of this site is governed by the policies, terms and conditions set forth below.
Please read them carefully.
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
Your submittal of any purchase order to CARVE.COM.AU indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by CARVE.COM.AU.
CARVE.COM.AU reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on CARVE.COM.AU you grant us the right to add your contact details to our database.
From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at customerservice@carve.com.au and we will remove you from marketing communications.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CARVE.COM.AU reserves the right at any time after receipt of your order to accept or decline your order for any reason.
CARVE.COM.AU reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department.
We may require additional verifications or information before accepting any order. CARVE.COM.AU is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by CARVE.COM.AU.
LIABILITY
CARVE.COM.AU is not liable for any losses or damages caused by this website or any website linked to or from this website.
We reserve the right to refuse any order without giving reason.
Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided.
All received monies will be refunded using the method received.
DELIVERY
The delivery times provided by CARVE.COM.AU are estimates only. CARVE.COM.AU will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please allow 5 working days for your delivery, each order is processed as its is entered and dispatched within 24-48 hours.
In the event that multiple items are ordered, part deliveries may be made where stock is not available.
All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. CARVE.COM.AU can not be held responsible for incorrectly entered delivery addresses. ACCEPTANCE OF THE GOODS The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
CHANGE OF ADDRESS
CARVE.COM.AU cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
INTERNATIONAL CUSTOMS CHARGES
(Please note, International shipping is currently NOT available on any C A R V E product from CARVE.COM.AU)
Some orders may incur a customs or import duty charge. C A R V E do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and C A R V E will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and C A R V E will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
WARRANTIES
C A R V E offer a six month manufacturing warranty that commences from the date of purchase. This warranty covers any manufacturing fault or material defect that is not the result of normal wear and tear. Warranty is only valid with proof of purchase from an authorised C A R V E dealer. It is advised that proof of purchase from an authorised dealer be retained for the term of the warranty for validation in the event of a claim.
The warranty will be considered void if the product has not been used or maintained in accordance with the care instructions provided with the product. The warranty will also be voided if the product has been misused, dropped, crushed, stored inappropriately or been exposed to damaging chemicals.
Modifications or attempted repairs of any kind made to sunglasses after purchase will render them void of warranty.
WARRANTY CLAIM
Any warranty claims should be returned to the place of purchase. In the event that you cannot returned the product to the original store of purchase please contact our customer service team at customerservice@carve.com.au. It is important to include the below details so that we can ensure any issues are resolved as quickly as possible.
- The damaged or defective eyewear including style name and number.
- Valid proof of purchase that confirms the date of purchase for warranty coverage and that you purchased from an Authorized Dealer.
- Clear pictures of the issue.
- Your current contact details.
All warranty claims are subject to a case by case evaluation. Warranty claims must be submitted at the purchaser’s expense by returning the goods to the place of purchase of C A R V E Head office at the following address.
C A R V E
75 Ashford Ave, Milperra, Sydney NSW 2214.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CARE INSTRUCTIONS
To help maintain the quality of your C A R V E eyewear please ensure that you adhere to the following care instructions.
- Do not wipe lenses when they are dry as small particles or debris on the glasses or cleaning cloth may cause scratches. Only use the microfibre bag provided to clean lenses as other materials may be too rough and scratch the lenses.
- Do not use harsh chemicals to clean lenses and avoid extreme heat as this may break down the protective coating.
- Always store eyewear in the bag provided when not in use as to avoid unnecessary scratching.
- Avoid wearing eyewear on the top of your head as this can warp the frame.
- Check screws and hinges regularly and tighten when necessary.
PRICING
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
PRE ORDERS
You will not be charged for a pre-order item until the day the item is shipped. Please note that delivery time for your pre-ordered item may change. To get an updated ETA of your pre-ordered item contact customer service at CustomerService@carve.com.au or Free Call +61 2 8708 1330 We recommend placing a separate order for pre order items as any multiple item order containing a pre order item will not be shipped until the pre order item is ready for despatch.
REFUNDS AND RETURNS
Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only. We recommend sending returns via registered post as we do not accept responsibility for lost items We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. Gift cards and promo codes cannot be applied to exchanges See below for the time frame your exchange or refund must be made in: Exchanges (full price items) - 14 days from date of purchase Exchanges (sale items) - 14 days from date of purchase Refunds (full price items) - 14 days from date of purchase
We do not accept returns for sizing issues, as detailed size specifications are available to assist customers in selecting the correct size.
REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS. REFUNDS ARE NOT AVAILABLE FOR SALE ITEMS ORDER CANCELLATIONS If notified before goods have been dispatched, CARVE.COM.AU can accommodate order cancellations. If items have been shipped, CARVE.COM.AU reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, CARVE.COM.AU shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CARVE.COM.AU shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, carve.com.au shall immediately issue a credit to your credit card account in the amount of the charge.
LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that CARVE.COM.AU is not responsible for the operation of or content located on or through any such site.
CARVE x SURFSTITCH x JAYDE SHAW SURFBOARD ART COMPETITION
Terms & Conditions
1. Promotion
The CARVE x SurfStitch x Jayde Shaw Surfboard Art Competition (“Promotion”) gives eligible customers the opportunity to win a custom surfboard spray/artwork by artist Jayde Shaw.
By entering the Promotion, entrants agree to be bound by these Terms & Conditions.
2. Promoter
The Promoter is:
The White Room International
ABN: 48 105 195 917
75 Ashford Ave
Milperra NSW 2214
Australia
Phone: (02) 8708 1330
The Promotion is conducted by The White Room International in collaboration with CARVE Eyewear, SurfStitch and artist Jayde Shaw.
3. Promotion Period
The Promotion opens at 12:00am AEDT on Thursday, 1 October 2026 and closes at 11:59pm AEDT on Saturday, 31 October 2026 (“Promotion Period”).
Purchases made outside the Promotion Period are not eligible.
4. Eligibility
Entry is open to residents of Australia, including all Australian states and territories, who meet the requirements set out in these Terms & Conditions.
Entrants must be 18 years of age or older at the time of entry.
Employees, contractors and immediate family members of The White Room International, CARVE, SurfStitch, Jayde Shaw and any agencies or businesses directly associated with the conduct of the Promotion are not eligible to enter.
5. How to Enter
To receive an eligible entry, an entrant must, during the Promotion Period:
- Purchase any CARVE product from either:
- carve.com.au; or
- surfstitch.com; and
- Follow all three of the following Instagram accounts:
- @jaydeshaww
- @carveeyewearau
- @surfstitch
Entrants must continue to follow all three Instagram accounts at the time the winner is verified.
The Promoter may request reasonable evidence that a potential winner satisfies the Instagram following requirements before awarding the prize.
Each eligible purchase/order constitutes one entry into the random draw.
Any order that is cancelled, refunded, determined to be fraudulent or otherwise reversed may be deemed ineligible and the associated entry removed from the Promotion.
No additional fee is charged to enter the Promotion other than the normal cost of purchasing an eligible CARVE product.
6. Prize
There is one (1) prize available.
The winner will receive a custom surfboard spray/artwork by artist Jayde Shaw, valued at approximately $1,000 AUD.
The winner must provide their own surfboard. A surfboard is not included as part of the prize.
The prize is not transferable, exchangeable or redeemable for cash.
7. Surfboard Requirements and Delivery
The winner is responsible for supplying a surfboard suitable for the custom artwork.
The winner must arrange, at their own cost and responsibility, to bring and/or deliver their surfboard to Jayde Shaw at her workshop in Miami, Queensland 4223, at a date and time agreed between the winner and Jayde Shaw.
The winner is also responsible for collecting the surfboard once the artwork is complete unless otherwise agreed.
Any travel, accommodation, transport, courier, freight or other expenses associated with getting the winner and/or surfboard to and from Jayde Shaw’s workshop are the responsibility of the winner.
CARVE, SurfStitch, The White Room International and Jayde Shaw reserve the right to decline to work on a surfboard if it is reasonably considered unsuitable, unsafe, excessively damaged or otherwise inappropriate for the proposed artwork. In these circumstances, the winner may be required to provide an alternative suitable surfboard.
8. Condition of the Surfboard
The winner is responsible for the condition of the surfboard supplied for the artwork.
CARVE, SurfStitch, The White Room International and Jayde Shaw do not accept responsibility for pre-existing scratches, dents, cracks, discolouration, structural damage, repairs, manufacturing defects or other issues with the surfboard before it is provided for the custom artwork.
The winner acknowledges that the process of preparing, painting, spraying, finishing or otherwise creating artwork on the surfboard may permanently alter its appearance and finish.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.
9. Custom Artwork and Artistic Discretion
The prize is a custom artwork and the final design will involve the creative and artistic discretion of Jayde Shaw.
The winner may be involved in discussing the creative direction, colours, concepts and overall design for the surfboard. However, the winner acknowledges that the final artwork may vary from concepts, references, sketches, discussions or expectations provided before or during the creative process.
Subject to any rights that cannot lawfully be excluded, CARVE, SurfStitch, The White Room International and Jayde Shaw are not responsible merely because the winner does not personally like, or later changes their mind about, the style, colour, composition or other subjective artistic aspects of the completed artwork.
Once the artwork has been applied to the surfboard, CARVE, SurfStitch, The White Room International and Jayde Shaw are not required to repaint, remove, replace or otherwise alter the artwork because of a change in the winner’s personal preference.
10. Random Winner Draw
The winner will be selected entirely at random from all valid eligible entries received during the Promotion Period.
The random draw will take place on Monday, 2 November 2026 at:
The White Room International
75 Ashford Ave
Milperra NSW 2214
The first valid eligible entry selected at random will be the provisional winner, subject to verification of eligibility and compliance with these Terms & Conditions.
Entrants do not need to be present at the draw to win.
11. Winner Notification
The provisional winner will be contacted by email using the email address associated with their eligible CARVE or SurfStitch purchase.
The winner will be notified as soon as reasonably practicable following the draw.
The provisional winner must respond to the notification and provide any information reasonably required to verify their eligibility.
The Promoter will make reasonable efforts to contact the selected winner.
12. Prize Claim Period and Redraw
The selected winner will have until 11:59pm AEDT on Monday, 16 November 2026 to respond to the winner notification and claim the prize.
If the selected winner:
- does not respond by the claim deadline;
- cannot be contacted after reasonable efforts have been made;
- is determined to be ineligible; or
- otherwise fails to comply with these Terms & Conditions,
the winner will forfeit the prize and a new winner will be selected at random in a redraw on Tuesday, 17 November 2026.
The redraw will take place at:
The White Room International
75 Ashford Ave
Milperra NSW 2214
The replacement winner will be contacted by email and will be subject to the same eligibility and verification requirements.
13. Photography, Video and Promotional Content
As a condition of accepting the prize, the winner agrees that CARVE, SurfStitch, The White Room International and Jayde Shaw may photograph, film and otherwise record the winner’s involvement in the creative process, including the design, preparation, spraying and completion of the surfboard artwork.
The winner grants CARVE, SurfStitch, The White Room International and Jayde Shaw permission to use and publish:
- the winner’s name;
- photographs and video footage of the winner;
- footage and imagery of the surfboard and its artwork;
- behind-the-scenes content relating to the creation of the artwork; and
- reasonable quotes, comments or interviews provided by the winner in connection with the prize.
This material may be used for promotional, advertising, social media, website, editorial and marketing purposes relating to CARVE, SurfStitch, The White Room International, Jayde Shaw and this Promotion.
The winner acknowledges that no additional payment or compensation will be provided for the permitted use of this material.
14. Verification and Invalid Entries
The Promoter reserves the right to verify the validity of entries and the eligibility of entrants.
The Promoter may disqualify an entrant who:
- tampers with the entry or draw process;
- provides false, incomplete or misleading information;
- uses fraudulent purchase details;
- does not satisfy the entry requirements; or
- otherwise breaches these Terms & Conditions.
If a winning purchase is subsequently cancelled, refunded or reversed before the prize is awarded, the Promoter may deem the entry invalid and conduct a redraw.
15. Prize Availability
The surfboard artwork will be completed at a mutually agreed date, subject to the reasonable availability of Jayde Shaw and the winner.
If circumstances outside the reasonable control of the Promoter or Jayde Shaw prevent the prize from being provided substantially as described, the Promoter may provide a reasonably comparable alternative where permitted by law.
16. Liability
To the maximum extent permitted by law, CARVE, SurfStitch, The White Room International and Jayde Shaw are not responsible for indirect or consequential loss arising from participation in the Promotion or acceptance and use of the prize.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other applicable legislation.
17. Personal Information
Personal information collected in connection with the Promotion will be used for administering the Promotion, verifying entries, contacting and announcing the winner and fulfilling the prize.
Personal information may be shared between The White Room International, CARVE, SurfStitch, Jayde Shaw and relevant service providers where reasonably necessary to administer the Promotion.
Personal information will otherwise be handled in accordance with applicable privacy laws and the relevant privacy policies of the participating businesses.
18. Instagram
This Promotion is in no way sponsored, endorsed, administered by or associated with Instagram or Meta.
By entering, entrants release Instagram and Meta from responsibility in connection with the Promotion to the extent permitted by law.
Entrants acknowledge that they are providing their information to the Promoter and participating brands and not to Instagram or Meta.
19. General
The Promoter’s decisions regarding the administration of the Promotion, verification of entries and conduct of the random draw are final, subject to applicable law.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
The Promotion will be conducted in accordance with applicable Australian trade promotion, privacy and consumer laws.